General letting terms and conditions


All the rented apartments are owned by private individuals. The task of managing seasonal lets on behalf of these individuals is entrusted to LES CLES BLANCHES, which acts as an authorised representative responsible for payment.

Insurance: All items or personal effects belonging to the tenant shall remain the responsibility of the latter. Such items or effects are not covered by any insurance policy originating from the building, the owner‐lessor or the authorised LES CLES BLANCHES. The tenant must therefore ensure the safekeeping of his/her personal belongings, in particular with regard to the risk of theft, glass breakage… The client must be in possession of a full travel insurance.

Reservation: The reservation are final after receiving the deposit of 30% of the rental price and send your rental contract by LES CLES BLANCHES, which implies the acceptance of the general rental conditions. The owner/authorised representative shall automatically retain this amount in the event of cancellation, unless commercial cancellation conditions below. Lettings will generally be agreed for a minimum of 7 nights and 6 full days. Letting periods shall run from 5pm on the day of arrival to 10am on the day of departure. Supplementary nights to those agreed shall be also invoiced in proportion to the general prices. Once a reservation has been made there can be no change of apartment without incurring the total loss of the rental amount. A departure during the stay, can not give rise to any refund. The amount of rentals and services included or not, will be retained. If the deposit is paid by credit card, the customer can at the same time make arrangements with LES CLES BLANCHES to allow it to collect the balance on the same credit card on the due date, without further formality the client. The bank transfer fees are the responsibility of the customer.
Balance: The balance of the rent must be paid one month before the day of arrival, without reminder from LES CLES BLANCHES. Any bookings made less than a month before the arrival date, must be paid in totality to be confirmed. In case of non‐payment within this period, LES CLES BLANCHES reserves the right to resale the apartment, while retaining all of the deposit paid at registration.

If the tenant has to cancel his reservation, he must notify LES CLES BLANCHES in writing. If cancellation occurs less than 30 days prior to arrival, the tenant is obliged to pay the total rent and to pay fees as follows :
Cancellation fee :
More than 45 days before arrival: 30% deposit acquired
20‐44 days before arrival = 50%
15‐19 days before arrival = 60%
14‐4 days = 75%
3‐0 days = 90%
Commercial cancellation conditions: the deposit will not be refunded on a commercial basis (after deducting cancellation fee of € 50 / folder) only in case of relocation of the apartment on the same pricing terms.

Guarantee Deposit: The payment of a bond is requested (between €300 to € 1000 according to the rented apartment) to address the damage that could be caused to the rented property and furniture and other objects of the rented premises. It is mandatory to set the keys, it must be paid by credit card or cash. It shall be returned the departure’s day, or at the latest 03 days after your departure if there is no inventory done between the 2 parties, then the credit card authorisation is cancelled. The final cleaning is not included, if the cleaning required on departure is not done by the tenant, the latter will be invoiced for an all‐inclusive amount, which will be deducted from the bond together with the cost of replacing any damaged items or items missing from the apartment or communal areas, related services (television, linen, cot etc.) If these costs exceed the bond amount the tenant undertakes to pay the balance.

Welcome and handing over of keys: The keys shall be handed over by LES CLES BLANCHES between 5pm till 8pm after payment of the balance, local tax and the deposit. In case of late arrival the tenant will necessarily contact LES CLES BLANCHES during opening hours to arrange the keys, otherwise it can take possession of the leased premises the next day without being able to claim any compensation or refund. It shall first have paid the balance of the rental price and guarantee deposit by mail before his arrival. In case of late arrival and early departure, no refund can be claimed by the lessee. The balance shall also be payable in the event of a failure to take possession of the respective property indicated by the keys not being handed on the date scheduled.

Schedule of condition and inventory: Due to the large number of arrivals and departures occurring at the same time it will be difficult for LES CLES BLANCHES to draw up a schedule of condition in the presence of the respective tenant. Such schedules of condition will be produced prior to arrival before the next tenants arrive. A detailed inventory is in each apartment and a form of state is given at your arrival. The lessee agrees to check the condition of the apartment, reports any defects within 72 hours at the latest after picking up the keys. No claim of inventory and cleaning will be considered after this time. After this period, the lessee shall be deemed tacitly acknowledged the accuracy of the inventory, and equipment, and clean housing. The lessee agrees to leave LES CLES BLANCHES perform any necessary repairs in its housing and without claim to compensation.

The tenant agrees:
To respect the dates and times of occupancy, namely 17 hours on the day of arrival and MUST return the keys before 10am the day of departure at LES CLES BLANCHES. If the tenant does not comply with the deadline of 10am, he will be charged an extra day. The tenant shall occupy the rented property acting with due diligence. To respect the internal regulations of the apartment building, in particular the obligation to be quiet after 10pm.To occupy the apartment by the number of people indicated in the agreement (babies and children included) and in accordance with the equipment provided, although the total number of beds is higher (some apartments have a choice between using several beds). To make no change in the arrangement of furniture and furnishing in the rented property and to prohibit the carrying out of these premises . To restore the places in the state in which they were found, the cleaning is not included in the price, it may be required in addition. If the rented property is for sale the tenant may not object to any visit by LES CLES BLANCHES (meeting arranged in advance). No reduction in rent or compensation may be claimed by the tenant in the event of disruption to the operation of communal or public equipment. LES CLES BLANCHES is not responsible for the deprivation, decreased enjoyment, not from the fact.